Help when you need it.
Whether your question is about a ride, driving with Hired, business travel, Hired Earn, a complaint or lost property, start with the right support area below.
Clear routes for riders, drivers, businesses and people interested in Hired Earn.
Choose a support area
What can we help with?
This is the static support-centre design. Ticket submission, account-specific support and journey lookup can be connected when the website functional phase is implemented.
Rider support
Questions about Hired rides, fares, journey experience, account access or general rider help.
Visit RideDriver support
Help for prospective and existing drivers, including onboarding and driver-platform questions.
Visit DriverBusiness support
Questions from organisations considering Hired for staff, customer, visitor or event travel.
Visit BusinessHired Earn
Information for people interested in sharing Hired and participating in the Earn proposition.
Visit EarnCommon help topics
Start with the essentials.
The sections below establish the public support information architecture without adding ticket, chat or account functionality at this stage.
Lost property
Keep your journey details available. The full support flow will allow lost-property reports to be linked with a specific ride.
Complaints
Hired will provide a clear route for submitting ride, driver, service and business-related complaints.
Payment questions
Payment and fare-specific help will be connected with the rider account and journey experience.
Safety concerns
Safety-related support will be separated clearly from standard service questions in the functional support flow.
Driver onboarding
Prospective drivers will be able to follow their application, documents and onboarding status online.
Business enquiries
Organisations will have a dedicated route for discussing Hired for Business requirements.
Need to speak with Hired?
The contact workflow will be connected in the next functional phase of the website.