Delete your Hired account

You can use this page to request permanent deletion of your Hired or Hired Driver account and the personal data associated with that account. You do not need to reinstall or open the app to submit this request.

What happens when you request account deletion?

Submit the request form on this page using the email address connected with your Hired account.
Hired may contact you to verify that you own the account before completing the request.
Once verified, the account will be permanently deleted rather than temporarily disabled or frozen.
Personal data associated with the account will also be deleted unless a limited record must be retained for a legitimate legal, regulatory, safety, fraud-prevention or dispute-resolution reason.

Data that is normally deleted with your account

Account profile and contact details.
Saved places, preferences and account settings.
Location and app activity data associated with the account, where it is not required to be retained.
Referral and Hired Earn profile information associated with the account.
Support information that is not required for an unresolved complaint, safety matter or legal obligation.

Data that may need to be retained

Some records connected with completed journeys, payments, accounting, tax, safety, fraud prevention, regulatory requirements or legal claims may need to be retained after account deletion. Where this applies, Hired will retain only the information required for the applicable legal or operational purpose and restrict its use accordingly.

Depending on the type of record and the applicable UK requirement, a limited record may need to be retained for up to 7 years. Data that is no longer required for those purposes will be deleted or anonymised.

Want to keep your account but remove specific data?

You can make a separate request to delete selected categories of personal data without requesting deletion of the whole Hired account.